Returns & Exchanges
At OREO, we take pride in the quality of our cookies and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a specialized return process for items that arrive damaged or incorrect.
Contact Support
Reach out to our customer service team within 14 days of delivery if your cookies are damaged, missing, or incorrect.
Provide Documentation
Please include your order number and clear photos of the packaging and product issues to help us process your request quickly.
Verification Review
Our quality assurance team will review your submission to determine if a replacement or refund is eligible based on our food safety standards.
Resolution
Once approved, we will ship a fresh replacement order at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing